Refund Policy

Failed generations

If a generation fails, the credits reserved for it are returned to your balance automatically. You do not need to contact us.

Subscriptions

You can cancel a subscription at any time from Settings → Billing. Cancelling stops future renewals; your plan and its credits stay active until the end of the current billing period. We do not refund the remaining part of a period you have already started.

The one exception: if you have not used any of the credits from the current billing period, you can request a full refund for that period within 7 days of the charge. The subscription is then cancelled and its credits are removed.

Used credits

Credits spent on completed generations are not refundable, because the compute cost has already been paid. If a result is clearly broken — for example a corrupted file — contact us and we will review it.

How to request a refund

Open a ticket from the support page in your account settings with the email you purchased with and the order number. Approved refunds are issued by our payment provider, Waffo Pancake, to the original payment method; how long they take to appear depends on your bank.

Contact

You can also email support@katanaai.dev with your order number.